FlowRota Refund Policy
This Refund Policy explains how subscription payments and refunds are handled for FlowRota (“we”, “our”, “us”). Our payment processing and billing are securely managed by Paddle , our Merchant of Record. Paddle handles all payments, invoicing, and applicable taxes on our behalf.
1. Subscription payments
FlowRota operates on a subscription model. Payments are processed by Paddle in accordance with your selected billing cycle (monthly or annual). Paddle’s name may appear on your bank or card statement for these transactions.
2. Refund eligibility
You may request a refund within 14 days of your initial subscription payment . After this period, or for any subsequent renewal payments, refunds are generally not provided , as FlowRota is a digital service that is made available immediately upon activation.
Refunds may still be granted in the following circumstances:
- You were charged in error or experienced a duplicate payment
- You were unable to access the FlowRota service due to a technical fault on our side
- You cancelled your subscription before renewal but were still charged
- Any other reason at our discretion
3. How to request a refund
To request a refund, please contact Paddle’s support team directly at https://paddle.net . You can also contact us at contact@flowrota.com and we will help liaise with Paddle on your behalf.
Paddle reviews refund requests in accordance with UK and EU consumer protection laws. Refunds, if approved, will be issued back to the original payment method.
4. Managing or cancelling your subscription
You can manage your subscription or cancel future renewals at any time using the link in your Paddle receipt email or through your FlowRota account billing settings. Cancellations take effect at the end of the current billing period.
5. Contact information
For any billing or refund-related queries, contact:
- Email: contact@flowrota.com
- Paddle Support: https://paddle.net
6. Changes to this policy
We may update this Refund Policy periodically. Any changes will be reflected on this page with a new “Last updated” date. Continued use of FlowRota after changes are posted indicates acceptance of the updated terms.